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Last updated: 24 April 2026
Your privacy matters to us. This policy explains what information we collect, how we use it, and your rights under the UK Data Protection Act.
This policy applies to Audrey Lewis, Tru 2 U Ltd and all websites listed at https://tru2u.co.uk.
About Us
Audrey Lewis, Director of Tru 2 U Ltd, a company registered in England and Wales (Company No. 15083480).
Registered office: 86–90 Paul Street, London, EC2A 4NE, United Kingdom.
Website: https://tru2u.co.uk
Email: info@tru2u.co.uk
Telephone: (+44) 208 1378493
Confidentiality
Your therapy and personal information are kept securely. In certain circumstances, information, but not names, may be shared with a supervisor or other relevant person acting in that capacity. It is my legal duty to breach confidentiality if I have concerns that you or anyone else is at risk. If this occurs, I will discuss it during the session, along with any recommendations, and document it in your notes.
As a fully accredited member of relevant professional bodies, I adhere to their ethical frameworks, guidelines, and codes of conduct to ensure you receive a professional, high-quality service.
Information we collect about you and how we use it
Upon starting therapy, I will collect basic personal information for contact and identification reasons. During our therapy meetings, an assessment of your psychological health will be conducted, and notes may be taken during a session. These may include personal and sensitive details about your life. The assessment and notes are used solely for the delivery of a therapy service to you.
Your rights
You have rights regarding the information I hold, including the right to verify its accuracy or to request that it be supplemented, deleted, updated, or corrected. You have the right to request a copy of the information that I hold about you. If you would like a copy of all or part of your personal information, please email or write to me using the contact details provided in this agreement. Information will be provided to you within 30 days.
We want to make sure that your information is accurate and up to date. You may ask me to correct or remove information you think is inaccurate. You have a right to request the transfer of your data to another individual or company.
You have the right to complain to the Independent Commissioner’s Office (ICO) if you think there is a problem with the way in which your data is being handled (see https://ico.org.uk/concerns/handling/).
How long we keep your information for - data retention
Your information is kept for the time necessary to provide the therapy service requested, however outside of this, I will hold your details and session notes for a period of 7 years following the end of treatment to comply with legal obligations that are placed upon me by my insurers. In the case of a child under 13, then records will be kept 7 years after they reach the age of majority (18). After this date, all data will be securely deleted.
Sharing of data
There may be times where your information needs to be shared with 3rd parties. I will explicitly ask your consent before doing so, and the data will be sent to 3rd parties securely.
Security of your data
Information will be kept securely and confidentially in line with the data retention policy as stated above.
Lawful basis for processing your information
The lawful basis for my holding and using your information is in relation to the delivery of a contract to you as a health care professional and I operate under a strict code of confidentiality, in accordance with the relevant professional bodies of which I am a member.
Contact Us
If you have any questions or concerns about this policy or your data rights, please email us at info@tru2u.co.uk.